NMA Agencies Ltd – Standard Machine Warranty – 2024

WARRANTY

NMA products have a standard 1-year manufacturer’s warranty from the date of purchase. This warranty covers the motor, electrical or product components against defect, excluding all moving or wearing parts. There is an additional 2-year warranty against material and manufacturing defects where NMA guarantee that the product will remain in good working order and fit for purpose within the warranty period.

Where any fault does develop inside the warranty period, please contact NMA Ltd and we shall arrange with the customer how best to resolve the problem and return the product to full working condition.

CUSTOMER’S SOLE AND EXCLUSIVE REMEDY UNDER THIS WARRANTY, AT NMA’S SOLE DISCRETION, IS THE REPAIR OR REPLACEMENT OF DEFECTIVE PRODUCTS IN A MANNER, AND BY A SERVICE CENTER, AUTHORIZED BY NMA. IF THIS REMEDY IS ADJUDICATED TO BE INSUFFICIENT, THE CUSTOMER SHALL BE REFUNDED IN FULL AT THE CUSTOMER’S PAID PURCHASE PRICE FROM WHERE THE PRODUCT WAS ORIGINALLY PURCHASED AND NMA SHALL HAVE NO OTHER OBLIGATION OR LIABILITY TO CUSTOMER WHATSOEVER.

INCORRECTLY SENT OR MISSING GOODS

Please contact NMA Ltd within 48 hours of receipt of wrongly sent goods and NMA will arrange with the customer to collect and replace the wrongly delivered item with the correct one. Our customer services team will work to resolve the problem as quickly as possible. Please have your Invoice No. / Receipt No. to hand and the customer’s name and delivery address when reporting wrongly delivered goods.

NMA Ltd will endeavour to despatch the correct goods and collect at the same time the incorrect goods using our next day service.

REFUNDS

Refunds are issued to the original payment method and processed within 5 working days of receipt of the customer product being returned to our distribution centre.

Refund Terms & Warranty Conditions – Exclusions

In accordance with valid product liability laws, NMA Agencies Ltd will not be liable for any refund or responsible for any warranty claim where the NMA product has failed and ceased to operate as normal inside the manufacturers standard 1 year warranty period; resulting from the customer altering the Product, modifying the Product, or changing any part of the Product which results in the Product’s failure to perform or operate as normal.

The following restrictions and exclusions apply:

 

  • Machine breakdown, part, or product failure due to the misuse, or overuse of the product beyond the expected, or intended usage for the product type.
  • All moving or wearing parts including drive belts, bushes, sawblades, band saw blades, filters, plastic guards, knobs and levers, and all other components which are subject to wearing out or breakage under normal working conditions are excluded. All such wearing parts are not covered by the manufacturers standard warranty, and such replacement items are chargeable under all circumstances.
  • Any structural damage or breakages to machine parts and components resulting from transport damage incurred by any agent other than NMA’s own transport carriers.
  • Improper care or handling of the machine, upon or after receipt of the goods.
  • Damage incurred through improper electrical installation, or through incorrect electrical supply.
  • All damage incurred through non-compliance of the manufacturers standard operating instructions from receipt of goods, mishandling during machine assembly, general maintenance, or damage resulting from incorrect operational procedure and misuse.
  • Damage resulting from incorrect installation, or from using of any non-authorised parts, components, or accessories, including any modifications that may alter the operational and working integrity of the original product as first supplied.
  • Any repairs, maintenance, service, or otherwise carried out by any unauthorised persons without prior consent given by our own NMA service manager or technical engineers.
  • All claims for repair or replacement of worn machine parts resulting from failure to install or use adequate dust extraction where necessary.
  • Motors, switches, electrical components, bearings etc. are classed as moving, or wearing parts and are covered by a 1-year warranty only.

 

Further Acreditions:

Video resources and Music used in NMA Videos

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Graphic Resources uses in NMA design.

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