NMA Agencies Ltd – Standard Machine Warranty Terms and Conditions – 2024

 

NMA Ltd – RETURNS POLICY

 

UNWANTED GOODS

Unwanted goods can be returned within 30 days of delivery. Unwanted goods must be returned in the original packaging in brand-new unused condition, with no cosmetic marks or scratches to the product, or any labels and writing on the packaging.

Any goods received by NMA not in its original pristine condition as when originally shipped out will be returned to the customer. Any return carriage charges are to be paid for by the customer and not NMA Ltd. 

Please return unwanted goods to NMA Ltd, Unit 1 Brookfoot Business Park, Elland Road, Brighouse, West Yorks. HD6 2SD, with a copy of the original invoice or receipt.

NMA recommend that you use a tracked carrier service to return unwanted goods. Any unwanted goods returned to NMA will receive a detailed inspection from one of our qualified service engineers to determine that the returned goods are in an unused saleable condition and have been returned complete with no product components or operators instruction manual missing from the carton.

Where the returned product meets the above listed criteria in full, the customer will receive a full refund to their original payment method.

FAULTY or DAMAGED GOODS

If any product is received in damaged condition or develops a fault within 30 days of purchase, please contact NMA Ltd to report the fault and we will either replace the defective component as soon as possible or arrange to repair or replace the faulty product.

WARRANTY PERIOD

NMA products have a standard 1-year manufacturer’s warranty from the date of purchase. This warranty covers the motor, electrical or product components against defect, excluding all moving or wearing parts. There is an additional 2-year warranty against material and manufacturing defects where NMA guarantee that the product will remain in good working order and fit for purpose within the warranty period.

Where any fault does develop inside the warranty period, please contact NMA Ltd and we shall arrange with the customer how best to resolve the problem and return the product to full working condition.

CUSTOMER’S SOLE AND EXCLUSIVE REMEDY UNDER THIS WARRANTY, AT NMA’S SOLE DISCRETION, IS THE REPAIR OR REPLACEMENT OF DEFECTIVE PRODUCTS IN A MANNER, AND BY A SERVICE CENTER, AUTHORIZED BY NMA. IF THIS REMEDY IS ADJUDICATED TO BE INSUFFICIENT, THE CUSTOMER SHALL BE REFUNDED IN FULL AT THE CUSTOMER’S PAID PURCHASE PRICE FROM WHERE THE PRODUCT WAS ORIGINALLY PURCHASED AND NMA SHALL HAVE NO OTHER OBLIGATION OR LIABILITY TO CUSTOMER WHATSOEVER.

INCORRECTLY SENT OR MISSING GOODS

Please contact NMA Ltd within 48 hours of receipt of wrongly sent goods and NMA will arrange with the customer to collect and replace the wrongly delivered item with the correct one. Our customer services team will work to resolve the problem as quickly as possible. Please have your Invoice No. / Receipt No. to hand and the customer’s name and delivery address when reporting wrongly delivered goods.

NMA Ltd will endeavour to despatch the correct goods and collect at the same time the incorrect goods using our next day service.

REFUNDS

Refunds are issued to the original payment method and processed within 5 working days of receipt of the customer product being returned to our distribution centre.  

Refund Terms & Warranty Conditions – Exclusions

In accordance with valid product liability laws, NMA Agencies Ltd will not be liable for any refund or responsible for any warranty claim where the NMA product has failed and ceased to operate as normal inside the manufacturers standard 1 year warranty period; resulting from the customer altering the Product, modifying the Product, or changing any part of the Product which results in the Product’s failure to perform or operate as normal.

 

The following restrictions and exclusions apply:

 

  • Machine breakdown, part, or product failure due to the misuse, or overuse of the product beyond the expected, or intended usage for the product type.
  • All moving or wearing parts including drive belts, bushes, sawblades, band saw blades, filters, plastic guards, knobs and levers, and all other components which are subject to wearing out or breakage under normal working conditions are excluded. All such wearing parts are not covered by the manufacturers standard warranty, and such replacement items are chargeable under all circumstances.
  • Any structural damage or breakages to machine parts and components resulting from transport damage incurred by any agent other than NMA’s own transport carriers.
  • Improper care or handling of the machine, upon or after receipt of the goods.
  • Damage incurred through improper electrical installation, or through incorrect electrical supply.
  • All damage incurred through non-compliance of the manufacturers standard operating instructions from receipt of goods, mishandling during machine assembly, general maintenance, or damage resulting from incorrect operational procedure and misuse.
  • Damage resulting from incorrect installation, or from using of any non-authorised parts, components, or accessories, including any modifications that may alter the operational and working integrity of the original product as first supplied.
  • Any repairs, maintenance, service, or otherwise carried out by any unauthorised persons without prior consent given by our own NMA service manager or technical engineers.
  • All claims for repair or replacement of worn machine parts resulting from failure to install or use adequate dust extraction where necessary.
  • Motors, switches, electrical components, bearings etc. are classed as moving, or wearing parts and are covered by a 1-year warranty only.

 

 

Manufacturers Standard 1 Year Product Warranty.

In accordance with the terms and conditions of and except as excluded or disclaimed in this document, NMA warrants that the Goods, at Delivery and for a period of no less than 365 days (Warranty Period), will conform to NMA’s published Product specifications and be free from defects in materials and workmanship.

CUSTOMER’S SOLE AND EXCLUSIVE REMEDY UNDER THIS WARRANTY, AT NMA’S SOLE DISCRETION, IS THE REPAIR OR REPLACEMENT OF DEFECTIVE PRODUCTS IN A MANNER, AND BY A SERVICE CENTER, AUTHORIZED BY NMA. IF THIS REMEDY IS ADJUDICATED TO BE INSUFFICIENT, NMA SHALL REFUND CUSTOMER’S PAID PURCHASE PRICE AND HAVE NO OTHER OBLIGATION OR LIABILITY TO BUYER WHATSOEVER.

(See below for more information relating to Product use and Warranty Terms and Conditions etc.)

 

NMA Product 2 Year Structural Warranty.

All NMA Products are covered by a 2-year structural warranty. This warranty guarantees that from date of purchase, the Product will operate according to the stated capacity and specification within the Owners Product Manual and be fit for purpose according to its stated or intended usage. This warranty period covers the machine body and operational components against distortion, structural failure, operational malfunction, and substandard manufacturing quality, to remain fit for purpose within the 2-year warranty period. Motor, switches, and any moving or wearing part such as blades, belts, bearings, plastic guards and table inserts etc. are not covered under this 2-year warranty.

 

Machine Use and Guidelines.

Bench Top & Hobby Tools

Low power rating and performance capacity. Light construction and build specification. Limited to single person use for light work in home or garage workshop. Not for commercial use and/or for income generation. Not continuously rated motor.

 

  • Home workshops use only
  • Product construction – Light build and Low power
  • Light work – One person only
  • Annual Usage – 100 hours maximum
  • Warranty period – 2 year structural / 1 year electrical

 

 

Light Trade Workshop Tools

Medium build quality and construction, medium power rating and performance. Solid construction and build specification. Expected use by 1 – 3 persons in home workshop, light trade or small business, schools & college workshops. Capable of some rough handling and heavier workloads, odd site work expected with some limited heavy work periods. Not for commercial use and/or income generation. Not continuously rated motor.

  • Joinery workshop, Education, Site
  • Product construction – Solid build and medium power
  • Medium work – 1 to 3 users
  • Annual use – 500 hours maximum
  • Warranty period – 2 year structural / 1 year electrical

 

 

Professional Machines

 

Heavy build quality and construction, high power rating and professional performance. Suitable for heavier work periods and some limited continuous use. Considered suitable for use by multiple users and an essential tool for income generation.

 

  • Medium Production workshops
  • Product construction – Heavy professional build and high power
  • Heavy work – 4 + users
  • Annual Use – 1000 hours maximum
  • Warranty period – 2 year structural / 1 year electrical

 

 

WARRANTY RETURN, REPAIR AND REPLACEMENT.

To be eligible for warranty repair or replacement, the Customer must notify NMA within thirty (30) days of discovering of any apparent defect in materials or workmanship. Before Customer may return a Product for warranty service or repair, Customer must first obtain a returned material authorization (RMA) number from NMA. To obtain the RMA number Owner must provide an original proof of purchase. For additional information, to notify NMA of an apparent defect in materials or workmanship, or to request an RMA number, visit http://www.NMAUK.com/cs/warranty/. Customer is solely responsible for complying with all RMA instructions provided by NMA including but not limited to adequately packaging the Product for shipment to NMA and for all packaging and shipping costs. NMA will pay for returning to Customer any Product that NMA repairs or replaces under warranty.  NMA reserves the right to determine, in its sole discretion, whether a returned Product is covered under warranty. If NMA determines that any returned Product is not covered under warranty or is otherwise excluded from warranty coverage, NMA may charge Customer a reasonable handling fee and return the Product to Customer, at Customer’s expense, or offer Customer the option of handling the Product as a non‐ warranty return.

Where a warranty claim is made and upon inspection determined as legitimate, NMA engineers will carry out all any necessary repairs according to NMA warranty terms and conditions, and the Product returned to the customer. Where a Product repair is deemed as non-viable and un-economical to repair, the customer will be sent a like for like replacement Product or equal specification, quality, and condition. In the circumstance that this is not possible for whatever reason, the Customer will receive from NMA the offer of a Product upgrade not less in size, performance, specification, quality, or value to the Customers Product; or in the event that a replacement Product is unsatisfactory or does not meet the needs of the Customer, the Customer will be made the offer of a full refund equal in value of the returned faulty Product. NMA shall not be liable for the warranty repair, supply of replacement, or of any missing or broken part for any tool which NMA has not supplied.

 

Warranty Terms, Conditions, & Exclusions.

In accordance with valid product liability laws, NMA Agencies Ltd will not be liable or responsible for any warranty claim where an NMA Product has failed and ceased to operate as normal inside the Manufacturers standard 1 year warranty period, resulting from the Customer altering the Product, modifying the Product, or changing any part of the Product which results in the Product’s failure to perform or operate as normal.

 

The following restrictions and exclusions apply:

 

  • Machine breakdown, part or product failure due to the misuse, or overuse of the product beyond the expected, or intended usage for the product type.
  • All moving or wearing parts including, bearings, drive belts, plastic guards, knobs, levers, hand wheels, blade guides, knives and sawblades etc, or any component that would ordinarily wear or break as a result of normal use.
  • Any structural damage or breakages to machine parts and components resulting from transport damage incurred by any agent other than NMA’s own transport carriers.
  • Improper care or handling of the machine, upon or after receipt of the goods.
  • Damage incurred through improper electrical installation, or through incorrect electrical supply.
  • Any and all damage incurred through non-compliance of Scheppach standard operating instructions from receipt of goods, mishandling during machine assembly, general maintenance, or damage resulting from incorrect operational procedure and misuse.
  • Damage resulting from incorrect installation, or from using of any non-authorised Scheppach parts or accessories, including any modifications that may alter the operational and working integrity of the original product as first supplied.
  • Any repairs, maintenance, service, or otherwise carried out by any unauthorised persons without prior consent given by our own NMA service manager or technical engineers.
  • All claims for repair or replacement of worn machine parts resulting from failure to install or use adequate dust extraction where necessary.
  • Motors, switches, electrical components, bearings etc. are classed as moving, or wearing parts and are covered by a 1-year warranty only.
  • Drive belts, bushes, sawblades, band saw blades, filters, plastic guards and knobs, and all other components which are subject to wearing out or breakage under normal working conditions are excluded. All such wearing parts are not covered by Scheppach standard warranty, and such replacement items are chargeable under all circumstances.

 

 

NON‐WARRANTY RETURN.

Customer may request that NMA evaluate and service or repair an NMA Product not covered under warranty, which NMA may agree to do in its sole discretion. Before Customer returns a Product for non‐warranty evaluation and repair, Customer must contact NMA by visiting http://www.nmauk.com/cs/warranty/ to request an evaluation and obtain a returned material authorisation (RMA). Customer is solely responsible for complying with all RMA instructions provided by NMA including but not limited to adequately packaging the Product for shipment to NMA and for all packaging and shipping costs. Upon receipt of an authorized non‐warranty return, NMA will evaluate the Product and contact Customer regarding the feasibility of and the costs and fees associated with Customer’s request. Customer shall be responsible for the reasonable cost of NMA’s evaluation, for the cost of any repairs or services authorized by Customer, and for the cost of repackaging and returning the Product to Customer. Any non‐warranty repair of a Product is warranted for one hundred eighty (180) days from the date of return shipment by NMA to be free from defects in materials and workmanship only, subject to all the limitations, exclusions and disclaimers in this document. Any Product returned to NMA under the terms of RMA which is subsequently not claimed, or work undertaken then not paid for within a period of 90 days; NMA will deem that the Product is not wanted and at NMA’s discretion will be either sold to recover cost of parts and repair work carried out, broken down for spare parts, or scrapped.

 

 

 

Further Acreditions:

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