We have been supplying woodworking & carpentry equipment for over 50 years. Selling & importing many items suitable for the D-I-Y enthusiasts & professionals. We are England’s only distributor of all official Scheppach, Zipper & Mafell Products.
Contact Us (NMA Agencies) on 01484 400 488 for all your needs regarding these brands and well will help you as best as possible.
OUR SERVICE & CUSTOMER CARE
NMA staff has one thing in common and that is; once the customer places their initial order with us he will remain a lifelong customer. From initial contact NMA staff are courteous, helpful, trained and committed to fulfilling all promises made. And above all else – honest in all their dealings. We believe these standards are adequately reflected in the following quotes from end user testimonials received; all of which are kept on file.
“It’s a rare experience these days to find that customer service clearly figures so highly in a company’s ethos. Your NMA (Agencies) Ltd is a shining example of ‘excellence’ and I cannot commend you highly enough. Alan in Technical and in particular, Richard Taylor, offered concern for my problem and a ‘can-do’ attitude in solving the said problem.
So apart from reiterating my thanks, all I can add is ‘Thank goodness I bought my log splitter from NMA (Agencies) Ltd.”
“I would like to know if I had been very demanding and wanted service urgently whether you would have satisfied my needs an hour before I even requested them? I say this as I am gob-smacked to have my replacement within 24 hours of our telephone conversation. Amazing and fantastic service for which many thanks. Sorting my problem was well beyond my expectations.”
“Many thanks for your prompt response and indeed for the guide lines relating to the problem. This is just to let you know that your efforts are greatly appreciated and because your your instructions were easy to understand my machine is now working perfectly. I wish we could get this kind of support and back-up from other quarters.”
“I have recently received my machine and would like to thank you for the high level of excellence I have received through my buying experience. Not only did you stock this rare product but the service I received was professional, friendly and prompt. Brilliant! I will certainly be using your services again!”
“Just a quick note to thank your technical adviser whom I spoke with on the phone today. He patiently talked me through how to remove a part from my OXT500 splitter so I could fit a new ram. Job done now and the machine is working good as new. Thanks for your excellent service.”
“From order to delivery in less than one day, we’re so impressed we just had to say, many thanks for the speed and the very quick pace, as we were making do with an old boot lace.”
“Thank you for your help and advice, all of which were right on the money. It is good to know that there are people out there who know what they are talking about and take the time to resolve customer issues in such a professional manner.”
“I congratulate you for the speed with which you responded to my order for some spare parts. Such a service is worth a substantial premium over and over production and storage costs.”
“I felt I simply had to drop you a short note of thanks following your visit. Their task…was completed in a most pleasant and efficient manner and in addition I learned a great deal about the machine. For this I am very grateful. Many thanks for an excellent service.”